Welcome to the Silva Business Support Family
Welcome, we’re so happy you’re here! This page will guide you through everything you need during your onboarding process. Think of it as your home base while we get everything set up for your brand. At SBS, we put a lot of care into onboarding because it’s the foundation of everything we do. We take the time to truly understand your business, your voice, and your goals so that when we start posting, it feels aligned and intentional. We can often have your content calendar ready and begin publishing within as little as two weeks, though timing may vary depending on how quickly we’re able to schedule your first content day. We know this process can take a little time (especially when you’re running a business) but this upfront investment allows us to create stronger, more effective content right from the start. We’ll walk you step-by-step through everything below so you always know what’s next. Let’s get started!
Step 2: Pay Your First Invoice
Your first invoice will be sent once you’re ready to move forward, rather than waiting for our regular monthly billing date. Please submit payment as soon as possible.
Once your contract is signed and your initial invoice is paid, we can begin onboarding, strategy, and content planning—even if your official service start date is later. This gives us time to prepare your account and content before publishing begins.
Ongoing Invoicing
Invoices are sent via Squarespace on the 15th of each month for the following month’s services. Payment is due in full by the 1st of the service month.
For example, your invoice for December services will be sent on November 15 and will be due December 1.
If payment is not received by the due date, all scheduled posts and services will be paused, and a one-time $25 late fee will be added to the overdue invoice. Services will resume seven (7) days after the outstanding balance and late fee have been paid in full.
Please keep an eye on your inbox and check your spam folder if you haven’t received your invoice. Contact us if you need it resent.
Mid-Month Start Dates
If your services begin partway through a month, your first invoice will reflect the full monthly service fee. Your invoice for the following service month will include a credit for the days before your official service start date.
For example, if your services begin January 10, your initial invoice will reflect the full monthly fee. Your February services invoice, issued January 15 and due February 1, will include a credit for January 1–9.
Step 1: Sign Contract
The first step is reviewing and signing your contract. We’ll send a customized contract via Squarespace outlining your services, payment terms, and expectations for working together.
Step 3: New Client Questionnaire
Now it’s time for us to learn all about your business!
Your onboarding questionnaire is one of the most important steps in the process. It gives us insight into your brand, goals, audience, and preferences so we can create content and strategies that are fully aligned with your vision. Please complete the form that corresponds with the services you’ve signed up for below:
Social Media Management Clients
For clients enrolled in ongoing social media management services
Website Design Clients
For clients working with us on a website design or website build project
Ads Management Clients
For clients utilizing Meta Ads and/or Google Ads management services only
Step 4: Give SBS Access
Next step is to give us access to all accounts. This will not take away any access or abilities that you have and adds us to the account. You will still have the ability to remove us at any time. Below we have some instructions on how to add us.
Step 5: Schedule your first content day
The last step is to schedule your first content day! Content days can be easily scheduled on our scheduling platform. Make sure to choose the appointment type of SBS first content day because our initial content day will be our longest since we are getting all the content we need to start. After the first content day, you can easily schedule your monthly content day on our scheduling platform as well.
Note: We know that a lot of our clients have businesses with nontraditional business hours, so if a time or day would work the best and it is not available on the booking calendar, send Delaney a message and she or another employee will do our best to come out to get content.
How ToYou need to have full access to the page or an owner of the pageGive SBS Meta Access
1. Go to Business Settings in Business Manager or Settings in Meta Business Suite. 2. Below Users, select Partners3. Click Add. Select Give a partner access to your assets4. Enter your partner's business ID: 948027735743404 - Click Next. 
5. Choose Full Control. Click Save Changes. You can no see the business assets you've shared in your respective portfolios. 
How ToGive SBS Google Business Profile Access
1. Head to your Google Business Account and login using the account that manages your business profile. 2. Once you are in your dashboard - select business name if more than one is listed. 3. Click on the three-dot menu on the top right of the business card and choose business profile settings, then click people and access. 4. Click the blue "Add" button (top right)5. Enter delaneysilva@silvabusinesssupport.com. Choose Manager Role - Click InviteHow ToGive SBS Google Ads Access
If you do not have a Google Ads account for your business one can be easily made for you once you grant us access to your business profile.1. Head to your Google Ads and login using the account that manages your business profile.2. In the upper right corner (wrench icon), click Tools & Settings, and under Setup, select Access and Security - Click blue + ButtonEnter delaneysilva@silvabusinesssupport.com choose admin, click send invitationHow ToGive SBS Meta Ads Manager Access
1. You must add me as a friend on facebook before starting. Because this allows me to access payment profiles they require an extra security step. If you are waiting on me to add you back just send me a message. 2. Go to Ads manager settings. You may be asked to re-enter your password. 3. Below Ad account roles, select Add people. 4. Type Delaney Da Silva and my profile will appear. Use the dropdown menu to choose admin role and then click Confirm. 
